Hi, i have a problem with 4.0 SR1 64 bits version.

The message is:

" could not connect to server"

Any idea to fix this problem?

Thanks

Hi Carlos,

Sorry about this. BingSnap connects directly to the internet, but there are several variables at play.

Please check this:

1) Are you behind a proxy? If so, BingSnap BingSnap connects directly to the internet.

2) Using this Link verify if BingSnap is blocked by the firewall (scroll down to "How to Check if Windows Firewall Is Blocking a Program?")

3) In a command window, type "ping bing.com" do you have an answer like "Reply from 204.79.197.200: bytes=32 time=38ms TTL=119" or "Request timed out"?

Thanks

André Santos
Carthago Software Support
https://www.carthagosoft.net

Carlos,

Are you using Windows 7? An issue have been found on Windows 7 where BingSnap files to retrieve the image, an new version fixing this issue will be released soon.

Thanks

André Santos
Carthago Software Support
https://www.carthagosoft.net

Andre Santos

Hi Andre.

I have realized that my antivirus (Kaspersky Total) is the one that is blocking the connection to the server.

It is something strange, and I have not been able to find the configuration to avoid the blocking.

By the way, I use Windows 10.

As soon as I have more information or the solution I will let you know.

Thanks

Hi Carlos,


Oh I see, hope you can fix that issue with Kaspersky.


Ok, not related to the issue the current version has on Windows 7 then.


Thanks, it will certainly help fellow BingSnap user's!

André Santos
Carthago Software Support
https://www.carthagosoft.net